FAQs

Ordering & Shipping

1. How long does it take to process my order?

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. What shipping methods do you offer?

We offer standard shipping for all orders. Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor your shipment.

3. What are the estimated delivery times?

Delivery times vary by location. Below are the estimated shipping times:

• United States: 5-10 business days

• Canada & Europe: 5-10 business days

• Australia & New Zealand: 12-14 business days

• Central & South America: 8-14 business days

• Asia: 8-12 business days

• Africa: 8-14 business days

Please note that shipping times may be affected by product availability, shipping destination, or carrier delays.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track it through the courier’s website.

5. What should I do if my package is delayed?

If your order hasn’t arrived within the estimated timeframe, please contact our customer service team for assistance. We will do our best to resolve any shipping delays.

Returns & Refunds

6. Can I return my product if I’m not satisfied?

Yes! We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

7. How do I request a return?

To start a return, contact us via email or through our Contact Us page. Our team will guide you through the return process.

8. How long does it take to receive a refund?

Once we receive your returned item, your refund will be processed automatically. Depending on your payment method, it may take 3-7 business days for the refund to reflect in your account.

Product & Customer Support

9. What if my product arrives damaged?

If you receive a damaged product, please email us a photo of the damaged item within 48 hours of receiving your order. We will arrange a replacement or refund as needed.

10. How can I contact customer support?

For any questions or concerns, our customer service team is here to help! You can reach us via email or through our Contact Us page. We strive to respond as quickly as possible.